Working Student – User Research (f/m/d)

About ZEAL Network SE

ZEAL Network SE is a dynamic, international group of companies that has been creating exciting and innovative lottery experiences for over 20 years. As Germany’s largest provider of online lotteries through our brands LOTTO24 and Tipp24, and a trusted partner of Spain’s ONCE, the second-largest national lottery, we’re shaping the future of the lottery industry. We are passionate about driving innovation, as demonstrated by our newest brands, Freiheit+ and Traumhausverlosung, which bring fresh and exciting dreams to life. Additionally, through ZEAL Ventures, we invest in inspiring e-commerce start-ups like Omaze and DAYMADE, fueling fresh ideas and opportunities.

Our team of 300+ professionals from diverse backgrounds is united by a visionary mindset, a passion for collaboration, and a commitment to inspire dreams. At ZEAL, we empower our people to think ambitiously and work together toward a shared purpose: helping people imagine and achieve their aspirations.

The Role

You will become part of our User Research & UX Team and support us in regularly analyzing and documenting digital user flows across different platforms and apps. The goal is to identify UX patterns, best practices, and changes in the competitive environment and prepare them in a structured and comparable way.

In addition, you’ll contribute to other User Research activities – both qualitative (e.g., usability tests, focus groups) and quantitative (e.g., survey analysis, AI-based text evaluation) – helping us strengthen our overall insight generation and operational excellence.

Your Tasks

Competitor UX Monitoring

• Regularly walk through and test digital user flows (e.g., registration, navigation, checkout, gameplay) across selected competitor platforms.
• Capture and document flows in a consistent structure, including screenshots, observations, and key takeaways.
• Identify UX patterns, usability issues, and best practices that inform ZEAL’s product experience.
• Monitor and highlight relevant changes or innovations in the competitive landscape.
• Summarize key findings in clear, concise reports for the User Research & Design team.

Research Support

• Assist in preparing and conducting qualitative studies (e.g., usability tests, focus groups, interviews).
• Support quantitative research activities such as survey setup and data analysis.
• Use tools like HeyMarvin or Alchemer to structure, synthesize, or visualize insights.
• Conduct AI-based evaluations of open-ended survey responses and ensure clarity and accuracy of results.

Collaboration & Communication

• Maintain clear and proactive communication with the responsible researchers about scope, timelines, and deliverables.
• Collaborate closely with other team members to ensure consistency and alignment across projects.
• Contribute to transparent documentation and structured knowledge sharing within the team.

What You Bring

• You work carefully and with a strong eye for detail, ensuring that documentation and analyses are accurate and consistent.
• You enjoy working in a structured and reliable way, planning your tasks and keeping an overview of timing and deliverables.
• You communicate clearly and proactively, align expectations, and keep others informed when things change.
• You take ownership of your work and deliver what you commit to.
• You are curious and eager to learn, enjoy exploring how things work, and like to dig deeper into patterns and insights.
• You are comfortable using digital tools and open to learning new ones quickly.
• You like to collaborate with others and contribute to a positive, supportive team culture.
• You are currently enrolled in a degree program in UX/UI, HCI, Psychology, Media Informatics, Business Informatics, or a comparable field.
• Interest in the gambling or gaming industry is a plus.

What We Offer

• A modern, dynamic company culture rooted in the success of an innovative e-commerce business
• A talented team of ambitious, like-minded colleagues where your knowledge and ideas can truly make an impact
• Continuous personal development supported by a yearly training budget of €1,500 to invest in your career
• Trust and autonomy – no micromanagement, just genuine belief in your ability to deliver excellent results
• Flexible working options with a hybrid model focused on results
• Unlimited vacation days, in addition to your standard annual leave of 30 days
• The opportunity to work remotely from abroad through our WorkFlex tool
• A monthly mobility allowance of €30, which you can use for the transportation method of your choice (e.g., the Deutschlandticket), plus access to a bike leasing program
• Company pension scheme in collaboration with Degura to secure your financial future
• Subsidized EGYM Wellpass membership – you only pay €25/month and get access to numerous gyms and sports facilities across Germany
• Quarterly company events, regular team activities, and informal gatherings – office favorites include our Healthy Tuesday Lunches and Treat Thursdays

We’re looking forward to meeting you! 🎯