Workload Automation Expert (f/m/x)

Your Role * Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs * Ensure SLA 1 Class Support for the Workload Automation Service * Maintain and enhance the operational model of our Workload Automation Tool * Lead migration assignments within the Workload Automation domain * Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain * Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions * Keep in close touch with external entities involved in the Workload Automation domain Your Profile * Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry * Profound experience with Workload Automation Tools * Extensive understanding of service delivery according to ITIL standards * Experience in coordinating and communicating complex tasks * Ability to make decisions within role responsibilities * Proactive work approach and ability to collaborate in an international environment * Excellent communication skills in English Your ZEISS Recruiting Team: Mrs. Selina Riccio