Workload Automation Specialist (m/w/x)

Your Role

• Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs

• Provide SLA 1 Class Support for the Workload Automation Service

• Maintain the operational model of our Workload Automation Tool

• Participate in migration projects within the Workload Automation domain

• Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain

• Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions

• Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency

Your Profile

• Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry

• Initial working experience in Workload Automation and IT Operations

• Basic experience with Workload Automation Tools

• Deep knowledge of service delivery within ITIL guidelines

• Ability to understand and hold various roles in IT

• Experience in coordinating and communicating complex tasks

• Excellent communication skills in English and the ability to work both independently and as part of an international team

• Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders

Your ZEISS Recruiting Team:

Mrs. Selina Riccio

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