Account Executive - Customer Engagement at Hilton Supply Management Germany (m/f/d) - work loca[...]

Stellenbeschreibung:

Position Overview

You will report into the Senior Manager Customer Engagement North & Central Europe (based in Amsterdam) and support business development and account management of all hotel sites to drive additional scale and revenue to the Hilton Worldwide Enterprise.

Account Management (65%)

Visit partner hotels to realize operational savings using HSM’s suppliers and serve as the first point of contact for partners in the region.
Explore opportunities for new and existing customers.
Engage professionally with various hotel stakeholders.
Find new customers (leads) and excite them for HSM services.
Onboard new hotels, ensuring they are familiar with our suppliers and purchasing software.
Perform follow‑up duties.
Review data to identify opportunities and improvements.
Develop a strong account plan for each customer.
Monitor participation in Hilton Programs to drive scale, savings, and revenue.
Assist customers in understanding product needs, including determining product usage and specifications, and seeking new or better products.
Communicate regularly with customers, hotel purchasing teams, and other hotel departments as needed.
Produce pricing benchmarks on customers’ incumbent suppliers to demonstrate the value of HSM, including new market trends.
Ensure Hilton Supply Management knowledge is current.

Data Management (15%)

Gather appropriate data or information from all relevant sources, e.g., Salesforce, records, files, databases, BirchStreet, HSM Customer Portal, and customer information.
Respond promptly to all enquiries within specific areas of responsibility with satisfactory resolution.
Maintain departmental systems for filing and procedural documentation, including contract management across all client bases.
Assist with onboarding new customers, including eProcurement installation, supplier orientation, and kickoff meetings.
Review the list of hotels’ purchases and advise hotels on the nominated supplier.
Work with multiple data streams to evaluate customer accounts.

Administrative & Support Activities (20%)

Develop and maintain constructive and cooperative relationships with all internal and external stakeholders, whether in person, digitally, or by telephone.
Communicate with team members, providing relevant business information.
Resolve challenges when they arise.
Collaborate and provide project and general admin support to the Supply Management team, including filing and maintenance of forms and documentation.
Provide training and implementation of BirchStreet for new properties.
Produce ad‑hoc presentations for use in business development and account management.
Ensure hotel, supplier, and cross‑functional department enquiries are directed to the right location within Supply Management.
Attend departmental meetings pertinent to work assignments and topics of analysis.
Assist with scheduling meetings, bookings, and conference calls, including preparation of associated support materials relevant to business development and account management.
Research and respond to information requests from management.
Complete any and all other job duties as assigned.
Work with the COE team to arrange for accurate and timely billing to customers.

Key Attributes & Skills

Experience within an account management environment with the ability to adapt skills to a procurement‑driven context.
Excellent written and verbal communication skills in German and English, including the ability to explain analytical topics to others.
Results‑driven, ambitious, and motivated.
Experience in a customer support role.
Excellent time‑management skills and the ability to meet targets.
Strong interpersonal and relationship‑building skills.
Highly numerate with exceptional attention to detail and accuracy.
Ability to work under pressure with a flexible approach to handle multiple demands.
Proficiency in Excel and the ability to quickly learn new programs as required.
Maintain a good understanding of the company and departmental aims, structure, and strategy.
Make recommendations on issues that may improve operations or reduce costs.
Work cooperatively with colleagues to ensure team commitment.
Participate in all necessary training and proactively request training to meet personal development needs.
Maintain good relationships with all divisions, branches, suppliers, and contractors.
Work efficiently to control wastage within the department.
Ensure maintenance and security of company property, equipment, and stock.
Ensure compliance with health and safety in relation to office environment training.
Ensure tasks are completed accurately and promptly, even if working periodic unsociable hours.
Be able to travel (including overnight stays) to fulfill business requirements, attend departmental meetings, and training courses as necessary.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.