Account Executive (Hybrid)

About SERA

SERA provides advanced analytics and AI-powered decision support for high-tech greenhouses. Our customers operate some of the most sophisticated farms in Europe, North America, and Asia. We help them understand their climate, irrigation, and crop data, their strategies and translate it into clear, actionable insights.

We are looking for an Account Manager who will take ownership of customer relationships, ensure adoption, and drive expansion within existing accounts. This role is central to how we grow: you will work closely with growers, technical teams, and internal stakeholders to identify new opportunities, deliver value, and deepen long-term partnerships.

Responsibilities

• Own a portfolio of greenhouse customers and serve as their primary point of contact
• Build strong, trusted relationships with growers, managers, and technical teams
• Drive usage and adoption of our products across sites, teams, and regions
• Identify expansion opportunities and work with leadership on commercial strategy
• Connect customer needs with our product and engineering teams
• Coordinate onboarding, training, and ongoing support
• Track customer health, usage patterns, risk signals, and renewal timelines
• Help standardize and improve processes across Customer Success and Account Management

Requirements

• Experience in Account Management, Customer Success, or a similar client-facing role
• Strong communication skills with the ability to build credibility quickly
• Comfortable with data-driven discussions; able to translate data into business value
• Ability to manage multiple accounts and prioritize independently
• Structured, reliable, and proactive in follow-ups
• Comfortable working directly with growers, technical teams, and senior management
• Startup mindset: you take ownership, move fast, and adapt quickly

Nice to Have

• Experience in agriculture, horticulture, food production, sensors, or analytics
• Understanding of greenhouse operations or ag-tech
• Ability to run product demos, training sessions, or light technical troubleshooting
• Familiarity with SQL, dashboards, or BI tools

What We Offer

• High ownership and responsibility from day one
• Direct exposure to customers around the world
• A product-focused environment where customer feedback directly shapes development
• Opportunity to grow into senior roles as we scale internationally
• Flexible work environment (Bucharest office or remote in Europe)
• Competitive compensation

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