Account Manager, Global Sales (Fixed-term contract)

(Fixed-term contract until end of February 2027)

Mandarin Oriental is looking for an Account Manager, Global Sales.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Responsibilities

• Develop, implement, and evaluate a well‑defined and focussed sales strategy and action plan in line with MOHG marketing plans, objectives and targets as agreed with the Director – Global Sales.
• Manage a portfolio of top accounts in line with regional account list and develop, implement and evaluate key account plans for revenue growth
• Initiate and escort targeted educational trips
• Plan, manage and participate in annual Global Sales events for the region
• Deliver on KPIs in line with Global Sales strategy and guidelines inclusive of annual account list review
• Strategically support hotels through participation in performance calls and internal business reviews, regional revenue/sales calls, market intel reports
• Maintain good working relationships within all MOHG hotels and Head Office, ensuring prompt, informative replies to enquiries, quality lead generation and to provide thorough details on qualified accounts.
• Keep abreast of and report on, market trends, competitor activities, and client feedback as needed
• Location of the role can be in Munich or southern Germany

What we expect from you

• Minimum of 3–5 years’ experience as a Sales Manager within the hospitality industry, with a strong background in both on‑property and global sales.
• Deep expertise in the European travel industry and the MICE market.
• Exceptional sales acumen and interpersonal skills, with a proven ability to build and maintain strong client relationships.
• Excellent verbal and written communication skills.
• Fluent in German and English; proficiency in Italian and/or French is a plus.
• Charismatic and engaging personality, with a natural ability to connect with diverse stakeholders.
• Demonstrated success in surpassing ambitious revenue and growth targets.
• Extensive experience in managing and expanding key accounts, with a strategic and influential approach.
• Highly adaptable and responsive to dynamic workloads and fast‑paced industry demands.
• Strong interpersonal savvy—able to build rapport and collaborate effectively across all levels of an organisation, both internally and externally.
• Proven ability to cultivate and sustain agency and client partnerships.
• Skilled in delivering impactful presentations to audiences ranging from travel advisors to C‑level executives.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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