Account Manager - London Stock Exchange Group

Position Summary

The role of the Account Manager is responsible for maintaining deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, the Account Manager delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open up larger solution opportunities and introduce Solution and Proposition Sales.

Role Responsibilities

• Focus on maintaining overall customer engagement
• Ensure delivery of great service to the accounts
• Demonstrate deep understanding of the customer decision maker's strategies, priorities and needs
• Maintain solid understanding of LSEG's propositions to initiate conversations and raise interest
• Build and embed a long term trusted advisor relationship within their accounts
• Drive growth by expanding LSEG's footprint within their accounts
• Oversee all commercial activities within accounts, owning the end to end customer relationship
• Define account strategy and lead the account plan
• Accountable for retention of existing revenue and delivery of overall revenue growth
• Focus on customer's satisfaction, work on understanding customer's business, workflows and priorities, develop high value contact network within accounts
• Co-ordinates the implementation of global strategy on local level
• Identification of new opportunities
• Work with and bring in experts/specialists onto the team where required, have oversight of all account activities. Prioritize resources in the account team
• Responsible for forecasting, timely account reporting to management, gather intelligence on competitor activity, and feedback to marketing
• Act as a single point of contact for the client for account management issues

What are we looking for?

• Minimum 3 years experience and a strong background in Sales/account management
• Good understanding of the financial markets and key industry trends
• Relationship building skills
• Selling skills (identity, develop and articulate a complex proposition/consultative selling)
• Strong negotiation skills
• Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
• Problem solving--ability to understand, articulate, structure and solve client needs
• Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
• Ability to collaborate and communicate effectively with a diverse account team
• Mother tongue equivalent German language skills mandatory; English: fluency written and spoken

Why Join Us?

• A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging
• Constant Learning: 90 Day Sales On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
• Professional Development: Quarterly Connects to ensure you meet your goals & objectives
• Focus on Wellbeing ; We have a hybrid working / flexible model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Annual wellness allowance
• Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

Career Stage

Senior Associate

Equal Opportunities Employer

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.