Account Manager (Print + Retail Point of Sale), Hamburg

Purpose of the Job

Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.

This role serves a market‑leading global client in the confectionery/FMCG sector. You will work on a range of projects for both retail and out‑of‑home environments, including temporary and permanent point‑of‑sale materials (POSM), 2D print, 3D print, vinyl/stickers, signage, and visibility collateral such as flags, A‑frames, and range+price boards.

The role operates on a blended basis between the local HH Global office, client/vendor sites, and home as necessary.

Key Responsibilities

• Take briefs from the client, including full specification details and deadline dates, and manage project delivery from start to finish, suggesting alternative options and innovation where possible – own the process.
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements, and delivering exceptional levels of customer service.
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required – collaborate across multiple teams and utilise HH Global’s full‑service offering.
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
• Agree and manage budgets and P+L, ensuring profit is maximised through analysis of performance.
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with regulatory and company policies.

Knowledge, Skills + Experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs and KPIs.
• Commercial bias and understanding, with the ability to manage multiple projects simultaneously through time management and prioritisation skills.
• Project Management mindset – process driven with a focus on sales and business development.
• Experience in troubleshooting unexpected project issues and implementing preventative measures.
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority.
• Fluency in German and English.

We thank all applicants for their interest in a career with us. HH Global is an equal opportunities employer and welcomes all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. If you require this job advert in an alternative format or assistance, please reach out to