Account Manager - Renewal & Expansion (Web3/Fintech)

Stellenbeschreibung:

Range is seeking a proactive and relationship-driven Account Manager to help manage and grow relationships with our institutional clients across crypto, fintech, and payments.

In this role, you will work closely with existing customers to ensure strong product adoption, gather client feedback, and identify opportunities to expand how institutions use Range’s on-chain intelligence and compliance suite.

You will act as a key bridge between clients and internal teams, ensuring customers get the most value from Range while helping surface insights that inform our product, engineering, and GTM strategy.

This role reports directly to the VP of Strategy & Growth.

Key Responsibilities

Manage and grow relationships with Range’s institutional clients across crypto, fintech, and payments.
Support onboarding and ongoing engagement to ensure strong product adoption and customer success.
Identify opportunities for account expansion, including upsells and cross-product adoption.
Act as the first point of contact for client questions, helping troubleshoot issues and coordinate with product or engineering teams to resolve them quickly.
Help clients debug product usage, interpret data outputs, and ensure they can successfully integrate and operate Range’s tools.
Gather structured client feedback and relay insights to product and leadership teams.
Monitor account health and proactively engage clients to maintain strong relationships.
Coordinate with product, engineering, and sales teams to address client needs and deliver solutions.
Represent Range professionally in client conversations and industry settings.

What You Bring

3+ years of experience in account management, partnerships, customer success, or client-facing roles in fintech or web3.
Familiarity with stablecoins or crypto-native financial infrastructure.
Comfort working with APIs, data outputs, or technical teams to troubleshoot client issues.
Strong communication and relationship-building skills.
Ability to translate technical products into clear conversations with clients.
Highly organized and comfortable working in a fast-paced startup environment.

Bonus

Experience working with compliance, risk, or blockchain analytics products.
Experience in banking, fintech, or leading web3 data and infrastructure companies.