Account Manager with German (m/f/d), Uber Eats Germany

About The Role

Uber Eats is looking for a driven and results-oriented Account Manager for Southern Germany (Bavaria/Baden Wurttemberg) to join our growing team in Munich, Maxvorstadt. In this role, you'll be instrumental in shaping the success of our restaurant partners in Germany West, fostering strong relationships, and driving the growth of their businesses on the Uber Eats platform. If you're passionate about the food industry, excel at building partnerships, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

As an Account Manager, you'll be the primary point of contact for a portfolio of our most valued SMB restaurant partners, working to ensure their continued success and expansion on Uber Eats based on data.

• Strategic Account Growth: Collaborate with 100-150 high-value restaurant partners to retain and expand their business, identifying new sales opportunities through product adoption and location expansion initiatives while focusing on exclusivity deals.
• Maximising potential: Proactively identify opportunities to unlock additional revenue potential for both our partners and Uber Eats.
• Risk Mitigation & Retention: Actively identify potential risks to partnerships and work swiftly and diligently to ensure partners receive the best possible experience, striving for 100% account retention.
• Partner Advocacy: Collect and synthesise valuable feedback from restaurant partners, transforming these insights into actionable information that informs and drives our product and business roadmap.
• Relationship Building: Cultivate strong, lasting relationships with restaurant partners, positioning Uber Eats as their preferred delivery platform.
• Visiting Partners onsite: You're keen to get to know our partners and are flexible to meet them in person app. every 2nd week.
• Account planning: Build long-term growth and marketing plans with your partners via regular business reviews and data analysis.

What You Will Need

• 3+ years of experience in a B2B client-facing role, such as Customer Success, Account Management, or upper management in the retail/food industry.
• Customer Lifecycle Navigation: Experience navigating the complete customer lifecycle, including prospecting new contacts within existing client organizations.
• Self-Starter Mentality: A proactive, analytical, structured and autonomous approach, with the ability to thrive in a dynamic and fast-paced team environment.
• Exceptional Interpersonal Skills: The ability to clearly articulate value propositions, address objections, overcome obstacles, and secure commitment from partners.
• Hustle & Dedication: A willingness to 'roll up your sleeves' and work closely with our highest-value partners to consistently achieve quarterly and annual revenue, retention, and adoption targets.
• Strategic & Analytical Thinking: The ability to think strategically, analyze restaurant needs, creatively problem-solve, and identify new opportunities.
• Organizational Skills: Demonstrated time management and organizational skills, with the ability to multitask and prioritize effectively based on impact.
• CRM Proficiency: Experienced in working with CRM systems (Salesforce experience is a plus).

Preferred Qualifications

• SQL-Skills: Solid SQL-Skills to evaluate data proactively by yourself.
• Google Suite Expertise: Highly proficient in Google Suite, with the ability to create comprehensive and impactful dashboards and presentations.