Account Relationship Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

The Account Relationship Manager

Will lead and grow the Independent Sales Organization (ISO) partner channel across designated regions. This role is responsible for developing strategic partnerships, driving revenue growth, and ensuring operational excellence in ISO lifecycle management—from onboarding to performance optimization.

Accountabilities for your role - what are you expected to do?

As an ambitious and results-driven ISO Partner Relationship Manager, the candidate will be joining a very successful SMB PGN. In this role, the candidate will be instrumental in driving our growth within the DACH region.

Key Responsibilities

• Identify new business opportunities based on knowledge of clients, market, products and services.
• Manage own sales pipeline in line with sales targets.
• Comprehensively understand the payments landscape and competitive environment.
• Work with the Go To Market team to establish goals and sales strategies in line with product development – building a strong value proposition.
• Manage external and internal relationships with multiple stakeholders.
• Make sales presentations to prospective partners.
• Implement and maintain an effective referral network and call program to promote sales.
• Establish and maintain internal relationships.
• Establish and maintain good public relationships with the community to enhance the organization’s image and develop new business.
• Collaborate effectively with teammates in a small team environment.
• Ability to travel – essential.

Technical Competencies for your role – what are you expected to know

• Experience and knowledge of market/payments industry
• Knowledge of product marketing and organizational operations - Advantageous
• Marketing and business development/sales skills - Essential
• Knowledge of technology and payment gateway providers - Advantageous
• Well-developed understanding of sales methodologies – Training will be provided
• Knowledge of CRM/IT systems e.g. Salesforce, MS 365, Seismic, Co-Pilot – Advantageous
• Good communication skills across a variety of mediums such as telephone, Teams, in person meetings - Essential
• Microsoft Office 365

Qualifications Required to perform your Role?

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of relevant experience in merchant acquiring or similar.
• English and one of German or BeNeLux languages knowledge in level allowing to handle business conversations
• Growth Mindset essential!

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.