ACS Administrative Assistant

Job title: ACS Administrative Assistant.

Location: ACS Hohenfels, Germany.

Job Type: Full Time.

Schedule: 7:30am-16:00pm, Monday through Friday.

Qualifications

• Minimum 1 year of experience assisting military service members and their families with community service information and referrals
• Proficient in English, equivalent to Level 3 language proficiency
• Skilled in MS Office (Word, Excel, PowerPoint), Internet, and Outlook
• Demonstrated customer service experience, with a focus on professionalism, courtesy, and the ability to handle a variety of client needs in a busy environment

Duties

• Provide information and referrals to ACS staff and community services
• Maintain up-to-date knowledge of community and local resources
• Serve as a subject matter expert on ACS and DFMWR programs
• Handle record-keeping, filing, and administrative support
• Manage office automation tasks (copier, scanner, fax)
• Support in-processing and out-processing of military members and their families
• Follow up with customers and refer them to relevant programs
• Ensure ACS information and flyers are current and displayed
• Input client data and statistics into the Client Tracking System (CTS) daily
• Manage Lending Closet (LC) items: prepare requests, issue/receive items, and organize according to SOP