Advisor – Sales Audit (m/f/diverse)

Join us as an Advisor, where you’ll manage administrative requests, coordinate process corrections with external partners, and ensure accuracy in customers’ sales revenue systems - all while upholding top quality standards and globally recognized sales and accounting principles.

Tasks

• Provide support for the External Provider concerning agent disputes on behalf of local sales offices
• Perform quality checks in KERMIT for transactions processed by the External Provider

• Prepare routine documents for providers and customers from the system (e.g., reminders for missing documents)
• Ensure that, within the area of responsibility, the accepted service level regarding timeliness and accuracy of accounting data processing is maintained
• Maintain up‑to‑date Country Specifications and Process Descriptions for assigned areas of responsibility
• Contact customers and external providers directly, and handle incoming and outgoing communication (both verbal and written) via email and/or Trackspace within agreed deadlines
• Handle operational‑level escalations
• Initiate and support identified process improvements
• Follow internal and Global Data Protection rules

*Perform all other duties assigned or delegated by supervisors

Requirements

• Master’s/Bachelor’s degree or at least completion of the 3rd year of studies
• English - min. B2 level
• Very good knowledge about end-to-end sales audit processes
• At least 1 year of experience in Revenue Accounting
• Good knowledge of customer RA IT systems (e.g., SIRAX, VKA, OneRes, TrackSpace)

• Good knowledge about of SLA with customers and providers TCS&WNS (targets/timeliness/customer requirements)
• Good knowledge about of process improvement techniques (LEAN/KAIZEN methodology) - asset
• Understanding various business/operational indicators - asset

*CV/Resume required

*Must possess permit to work in Poland

The salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.

Oferta wynagrodzenia na tym stanowisku zostanie przedstawiona po zakończeniu etapu interview, tj. na etapie przedstawienia propozycji zatrudnienia z wyprzedzeniem umożliwiającym przeanalizowanie i omówienie proponowanych warunków zatrudnienia i wynagrodzenia.

About Lufthansa Group Business Services Sp. z o.o.

Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.