After Sales Service Engineer

Responsibilities

• Manage the entire after-sales work order process for PV and inverter products in the German-speaking region, update status synchronously, and feedback customer demands and product issues.
• Liaise with German-speaking customers, respond to after-sales inquiries efficiently via email and phone, and provide data support for product optimization.
• Assist in local customer after-sales training, covering product operation, routine maintenance and common troubleshooting to reduce failure rates.
• Comply with the company’s after-sales procedures and local German regulations; properly store after-sales records and maintenance reports for standardized filing.
• Fulfill other after-sales tasks assigned by supervisors and cooperate with the team to meet regional after-sales goals.

Job Requirements

• 2–3 years of after-sales experience in the PV and inverter industry; familiar with PV system and inverter principles, common faults and maintenance processes. Work order handling experience is preferred.
• Fluent in spoken and written Chinese and English.
• Proficient in PV and inverter technical knowledge; able to independently conduct troubleshooting, technical guidance and full work order closure. Familiar with after-sales management processes and good at problem analysis and solving.
• Strong sense of responsibility, good communication and coordination skills, ability to work under pressure, meticulous work attitude, excellent customer service awareness; able to adapt to local German work rhythm and follow arrangements.
• Legally authorized to work in Germany long-term; open to occasional short business trips within Germany.