Air Pricing Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Responsibilities

Develop end-to-end pricing solutions for Flexport customers

• Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs.
• Procure rates for customer requests within our network of vendors (e.g. carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases.
• Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management.
• Follow up with customers on spot pricing submissions to increase likelihood of conversion.

Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving

• Triage incoming pricing requests and find a resolution.
• Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to elevate.
• Constantly monitor group emails, Slacks, and offer support wherever possible.

Drive and support initiatives to promote growth and profitability for the region

• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely.
• Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc).
• Identify opportunities to improve pricing strategies and increase profitability.
• Proactively follow-up on lost pricing requests and new opportunities.

Identify areas for process improvements and contribute to future automation designs

• Master all Flexport internal tools and databases for maintaining buy and sell rates.
• Take a critical approach to company and customer SOPs and identify ways to improve them.
• Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region.
• Proactively share risks & barriers with regional air freight leadership and work to resolve them.
• Embody a “can-do” attitude at all times.

Requirements

• Minimum BA/BS and 2-3 years of related work experience.
• Knowledge of operations, procurement and technology within the industry.
• Experience with regards to imports and/or exports from a sales, operational or procurement perspective.
• Experience building and maintaining relationships and partnerships with vendors.
• Analytical skills and metric / data based approach to solving problems.
• Strong analytical background and knowledge of analytical tools (Excel, etc); basic programming capabilities a plus.
• Strategic vision and ground floor execution.
• Excellent communication, interpersonal, and organizational skills.

Benefits

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being part of a thriving multinational environment.
• Lunch food delivery 4 days a week, including vegetarian options, a salad bar and special menu choices, plus breakfast items, snacks, soft drinks and barista coffee.
• Health insurance: employee contribution part is covered by Flexport.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members.
• Parental leave benefit: Flexport supports families during the birth of a child. Our parental leave program allows both mothers and partners to take time off for pregnancy, childbirth, and bonding with the new child.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.