Airframer Support Engineer (H/F) - SAFRAN ENGINEERING SERVICES GMBH

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Electrical & Power est l'un des leaders mondiaux des systèmes électriques aéronautiques. La société est un acteur clé dans le domaine de l'électrification des équipements et de la propulsion électrique et hybride. Elle compte 14 000 collaborateurs répartis dans 13 pays.

Mission description

The Airfraimer Support Engineer will provide leadership, technical direction, and assistance to airframer and customers, and other CFM field personnel in the operation of assigned engines (LEAP-1A). You will:

• Interface with all levels of customer and Company organizations,
• Provide on-site assessment of activities to anticipate problems,
• Provide complete reporting of the engine problems & customer requests.
• Contribute to product and service improvement: identify/capture the perceptions and requirements of operators and integrators in the field, propose corrective actions and improvement paths, identify the occurrence of major events, ensure effective communication is maintained within the front office.

Essential Responsibilities

The main missions you will have under your responsibility will consist in the following:

• Be the front Office for all customers' requests
• Support investigations (root cause analysis, troubleshooting) and quality items closure in relation with Back Office (Engineering, Quality)
• Record all information required within information systems,
• Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers.

Job Requirements

Knowledge / Skills

• Solid knowledge of mechanics and engine functioning are required, as well as technical expertise in engine assembly and maintenance documentations.
• Knowledge of PART 21G or PART 66 or PART 145 is recommended.
• Experience working in jet engines manufacturing or in aircraft manufacturing would be an asset.
• Strong oral and written communication skills: ability to make formal presentations to all levels of the organization, customers and peers and react in a highly exposed and tense environment.
• Knowledge of Airbus quality tools such as TLB.
• Technical English mandatory, English spoken fluently.
• French or German communication ability would be an asset.

Qualities

• Leadership
• Reactivity
• Rigor
• Team Spirit; excellent relationship (Partner, Airframer and Customer interfaces)
• Availability and flexibility to accommodate planning constraints & changes imposed by the Customer.