Application Support Lead (German Speaker)

Qualifications

• 10+ years of experience in application production support service delivery or IT service delivery.
• Proven experience managing support/service delivery teams and client relationships in enterprise environments.
• Strong leadership, stakeholder management, and communication skills (internal and client-facing).
• Demonstrated capability to govern incident/problem/change processes, including RCA and preventive actions.
• Experience working with SLAs/KPIs, performance reporting, and structured service review cadence.
• Proficiency with ITSM tools and practices; ITIL knowledge required (ITIL v4 advanced/certification is a strong plus).
• Strong problem-solving and analytical skills; ability to work under pressure and manage multiple priorities.
• Ability to work flexible hours, including evenings/weekends as required.