Assistant Night Manager (m/f/*) at Hilton Berlin

Stellenbeschreibung:

If you are a passionate host or hostess, and you look forward to taking to the stage every day alongside a strong, experienced team to provide outstanding service to our guests from all over the world, deliver on our quality promises, and create experiences and lasting memories.

Hilton has been one of the most consistently successful companies for over 100 years and is a pioneer in the hospitality industry.

We want to continue making history!

To achieve this, a high level of professionalism is required.

The hospitality industry is one of the most exciting and diverse sectors, offering countless opportunities.

Showcase and share your passion and skills, express your individuality within our Hilton family, and grow with us!

Your responsibilities:

With your organisational skills, you will ensure that everything runs smoothly and that our high service standards are maintained during the night, whilst also looking after security on the premises.

Responsibility for ensuring smooth operations and optimal operational processes
Access control, security patrols, monitoring of security-related systems
Organisation of shifts
Conducting shifts (check-in, check-out, night audit, billing, room allocation, complaint handling, induction of new staff, etc.)
Preparing the daily closing, maintaining statistics and reporting
Supporting the team

What we expect from you:

Completed training or a degree in the hospitality industry
One to two years’ professional experience in this role, in a similar position and at a company of a comparable size
Excellent communication skills
A confident and positive manner
A safety-first mindset
The ability to identify and set priorities effectively
A structured, determined and goal-oriented approach to work
Good organisational and teamwork skills, as well as self-motivation
Reliability
Good command of German and English, as well as proficiency in commonly used computer programmes

What we offer:

Promotion of teamwork and camaraderie among colleagues
Access to Hilton Worldwide University with thousands of free learning resources
Regular in-house training programmes and opportunities for professional development
Competitive pay in line with industry standards, as per the collective agreement
Holiday entitlement as per the collective agreement
Workwear is provided and laundered
Accommodation available worldwide in Hilton hotels (at staff rates so attractive that we’d rather not mention them here)
Great staff offers in the areas of shopping, flights, fashion, leisure, sport, tickets, housing, food, technology, mobile phones, etc.
Comprehensive induction programme and introduction to the company
Good food at low cost in the in-house team restaurant

Important to know:

Every company has its own ideas about what it’s looking for in future employees – but as we all know, nobody’s perfect. So please don’t let that put you off. Feel free to apply anyway. What matters most to us is your personality – and we can teach you anything you might be lacking. In any case, we look forward to hearing from you!