Assistant Store Manager 100% - Hamburg Alsterhaus

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting‑edge techniques. Today, through its association with music, art, travel and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation — dreamers, creatives and digital natives — MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.

Working with us:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Position Overview:

The Assistant Store Manager supports the Store Manager in motivating and leading the team to achieve store productivity and sales goals. This role emphasizes driving sales, enhancing customer service, and ensuring the store operates with excellence in alignment with brand standards. The Assistant Store Manager also takes on key training, reporting, and operational tasks that contribute to the store’s success.

Key Responsibilities:

• Work with the Store Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitably;
• Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
• Partner with the Store Manager to recap monthly store performance in end-of-month format and reporting current business trends to cover every aspect of the business, including competitor performance;
• Process incoming and outbound merchandise requests and shipment daily;
• Support the Store Manager with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
• Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.

Experience & Key Competences:

• Minimum of 2-3 years of sales management experience in retail, luxury retail, or service related industry;
• Bachelor’s Degree is preferred;
• High degree of ethics, professionalism, integrity and ability to inspire trust and influence a team;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Must possess an entrepreneurial vision;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage multiple tasks in a fast paced environment;
• Proficiency with Microsoft Office software, including Word, Excel, PowerPoint and Outlook;
• Commercial awareness and strong business acumen;
• Strong verbal and written communication skills;
• Excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which includes evenings, weekends and holidays.

We look forward to receiving your application