Associate, CS Analytics & Digital Solutions

Who We Are

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

Description

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

What We Offer

• Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work‑life balance and recharge effectively.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
• Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
• Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill‑certification initiatives.

Job Summary

This role is focussed to supports the advancement of automation, digitization, and data‑driven decision making across the Customer Success organization. This role is well‑suited for a detail‑oriented, highly analytical individual with a strong interest in data quality, operational reporting, and SOX‑related compliance activities. Working closely with Customer Engagement, Customer Success Operations, and cross‑functional digital teams, the individual ensures effective governance of system‑reliant workflows. The position plays a critical role in ensuring adherence to established procedures and providing insights that support financial and operational compliance. Additionally, the Associate Specialist contributes to continuous improvement efforts by identifying automation opportunities, enhancing workflow efficiency, and supporting enterprise‑level system integrations. This role requires strong analytical capability, exceptional attention to detail, and the ability to work independently in a dynamic global environment.

Essential Duties And Responsibilities

• Support the execution of internal customer‑facing processes across the customer journey, ensuring consistency and efficiency in both analog and digital interactions.
• Contribute to internal and customer‑focused technology initiatives by assessing requirements, recommending digital solutions, and aligning outputs with Customer Success objectives.
• Assist in enterprise platform integrations that improve operational efficiency and reduce manual work.
• Drive process standardization, support internal audits, maintain procedural documentation, and assist in developing and executing audit plans under the guidance of senior team members.
• Prepare audit materials, analyze findings, and support corrective and preventative action (CAPA) activities to maintain audit readiness.
• Increase organizational data adoption through accurate measurement, tracking, and reporting of operational metrics.
• Perform data extraction, consolidation, and analysis of sales order and financial data in support of monthly SOX controls.
• Ensure compliance with Internal Audit and Corporate Compliance requirements by preparing CAPA documentation and maintaining control‑related evidence using tools such as DevOps, JIRA, and other enterprise systems.

Education

• Bachelor's Degree in business administration or equivalent required.

Work Experience

• Minimum 3 years in customer service, project environment, quality focus or system integrations required.

Preferred Knowledge, Skills And Abilities

• Knowledge or experience with ERP tools like SAP with Sales, Order management and Distribution.
• Experience with ISO 9001.
• Must be able to understand direction and adhere to proven SOP.
• Excel skills at an expert level. Basic familiarity with other MS Office programs, or the ability to learn them rapidly.
• Quick learning capacity with effective communication and analytical skills.
• Technically savvy and adept.
• Ability to work independently in global environment.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description and comply with the company’s safety policy at all times.
• Communication, quick decision making, interpreting data, reading or writing, must be able to express or exchange ideas with team members.

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Communication, quick decision making, interpreting data, reading or writing, must be able to express or exchange ideas with team members.
• Maintain the ability to work well with others in a variety of situations.
• Able to multi‑task, work under time constraints, problem solve, and prioritize.
• Able to learn and apply new information or new skills.
• Must be able to understand direction and adhere to established procedures.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.