Associate Implementation Specialist - Dutch Speaking (d/f/m)

Stellenbeschreibung:

Associate Implementation Specialist - Dutch Speaking (d/f/m)

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Personio’s intelligent HR platform helps small and medium‑size organisations unlock the power of people by making complicated, time‑consuming tasks simple and efficient. Our team of 1,500 Personios builds user‑friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role

This role requires 3 days a week in the office and can be based in either Munich or Dublin.

Our Customer Experience team thrives on collaboration, working closely with teams across Personio to ensure that customer voices are at the heart of everything we do. We are dedicated to understanding and advocating for our customers, using data‑driven insights to shape our customer experience strategies and influence what we build.

What You’ll Do

Lead Onboarding: Guide new customers through seamless setup and integration, ensuring Personio becomes an indispensable part of their HR routine.
Product Adoption: Champion product usage, boosting customer retention and lifetime value.
Consultative Guidance: Host regular meetings to understand customer needs, provide tailored advice, and maximise Personio’s impact.
Project Management: Juggle multiple onboarding projects in parallel, keeping timelines and budgets on track while delivering a personalised experience.
Issue Resolution: Triage and troubleshoot customer issues, collaborating with internal teams and escalating bugs as needed.
Relationship Building: Forge strong, trust‑based relationships, handle conflicts with care, and spot opportunities for upselling.
Internal Collaboration: Partner with Sales, Growth, Customer Success, and Product teams to deliver exceptional outcomes and share customer insights.
Knowledge Sharing: Support new joiners, contribute to documentation, and elevate team processes through your expertise.

What You’ll Need to Succeed

Languages: Fluent in Dutch and English (both mandatory). Additional language is a bonus.
Experience: 4+ years in a customer‑facing SaaS, B2B, or B2C role, with a passion for making customers successful.
Project Management: Proven ability to manage multiple projects and priorities with grace and efficiency.
Tech Savvy: Quick to learn new products and become a Personio expert.
Communication: Outstanding interpersonal skills, able to simplify complex topics and build trust.
Growth Mindset: Adaptable, resilient, and motivated to improve how we deliver value.

Why Personio?

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values‑driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in‑person collaboration while also offering flexibility. This role is office‑based, with 3 days a week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you’ll have 20 Flex Days per year to work remotely from other locations.

Benefits

Competitive reward package, reevaluated each year – inclusive of salary, benefits, and pre‑IPO equity.
28 days of paid vacation, plus an additional day after 2 and 4 years.
1 fully paid Impact Day to make an impact on the environment and society.
Generous family leave, child support, mental health support, and sabbatical opportunities.
Weekly catered lunch, healthy snacks, drinks, and cultural initiatives.