Automation Business Process Analyst (f/m/d)

Location: Germany

Benefits

• Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.
• Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy
• Family first: e.g. daycare allowance, paid maternity leave and paternity network
• SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.
• We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers
• We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

Responsibilities

• You are responsible for analyzing, designing and optimizing business processes to enable and strengthen automation solutions across NTT DATA Business Solutions.
• You identify high-value opportunities, document clear and complete requirements and prepare processes for Automation‑aligned delivery.
• You collaborate with stakeholders to understand current workflows, uncover improvement potential and develop detailed process and value documentation.
• You ensure that automation initiatives are feasible, well‑defined and support the shift towards reliable, scalable automation.

Qualifications

• You have proven experience in business process analysis, workflow documentation and process optimization.
• You have practical knowledge of automation technologies, workflow tools or orchestration platforms (e.g. ServiceNow Flow, RPA, scripting, integration tools).
• You have working knowledge of automation value modelling, feasibility assessment, and identifying high‑value use cases.
• You have strong analytical skills as well as excellent communication and facilitation skills for working with SMEs, service teams and technical roles and a continuous improvement mindset.
• Experience with AI‑assisted analysis or AI‑driven opportunity identification tool is advantageous.
• Familiarity with IT service processes and general ITSM environment is a plus.
• Proficiency in written and spoken English and German round out your profile.