BAT Global Customer Success Lead m/f/d

Overview

90522 | Operations | Professional | Allianz Executive | Allianz Services | Full-Time | Permanent

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8,800 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.

Role Overview

The BAT Global customer success lead drives client engagement, solution design, and strategic growth of the Business Acceptance Testing (BAT) and GoLive360 portfolio across Allianz Operating Entities. This role ensures BAT evolves into a modern managed service model, enabling business-led testing, business readiness, automation, and experience assurance across the software delivery lifecycle.

What You Do

• Lead OE account management for BAT, shaping demand, engagement, and long-term client partnerships.
• Articulate the UAT/BAT independent value differentiating it from SIT process and unique value proposition that UAT/BAT will bring to the Quality framework of the customer.
• Develop end-to-end service solutions for OEs for BAT and GoLive360, including test strategy, business readiness, UX validation, automation, and operational readiness.
• Build high-quality business cases, pricing models, and investment proposals that demonstrate value, cost efficiency, and strategic benefit to OEs.
• Shape and evolve BAT’s managed service offerings, aligning them with Allianz Group transformation priorities (e.g., BMP, DevOps, SRE).
• Act as a key interface with senior OE stakeholders, Group forums, and cross-functional teams (e.g., Finance, Transformation, GoLive360, Automation CoEs).
• Support contracting, commercial alignment, and governance processes, ensuring service clarity, operational feasibility, and financial transparency.
• Identify new growth opportunities, partnerships, and innovation avenues (e.g., agentic AI, UX testing, automation accelerators).
• Represent BAT in strategic governance, ensuring alignment on strategy, portfolio priorities, and delivery outcomes.

What You Bring

• Bachelor’s or Master’s Degree (Computer Science & Engg/Business Management/Insurance)
• Demonstrated experience in client engagement, service management, or solution design within insurance, technology, or consulting.
• Strong financial acumen, including ability to develop business cases, cost models, and commercial proposals.
• Experience in testing, UAT, digital transformation, or large-scale program delivery is an advantage.
• Strong communication, negotiation, and stakeholder management skills with senior audiences.
• Proficiency in English; additional languages welcome.
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

What We Offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.