Boutique / Store Manager

Stellenbeschreibung:

For 190 years, Guerlain has explored, innovated and perfected in Fragrances, Skincare and Makeup. Our teams are inspired by creativity, bold initiative and a culture of “why not?”. We are "Explorers by Nature" who preserve, develop and transmit our unique heritage. We boast a rich diversity of talented and committed people who show that luxury and sustainable development are compatible.

We do this “In the Name of Beauty” of our customers, our products and our planet.

Job responsibilities

Business Management

Ensure sales achievements and profitability targets
Drive and monitor business performance and manage commercial activity
Strong partner of head office in analyzing results, providing relevant reports, proposing and implementing development plans
Understand the competitive environment and identify opportunities for commercial development
Animate actively the implementation and success of Guerlain launch plan and animations that galvanize the store, effectively managing internal and external communication to ensure successful events
Optimize stock levels and sell through by analyzing your sales and communicating with back office

Client and Brand Management

Embody Guerlain’s image for clients, external people and sales team
Spread a client and service centric mind-set in the team and deliver a world class client experience within the Boutique
Proactively propose and execute in-store actions to drive traffic to the store and to develop customer loyalty guaranteeing excellent service
Manage and lead team effort in clientele and CRM activities, including effective usage of the tools
Maintain high visual merchandising standards
Improve clients and team experience by listening customer's feedback

People Management

Communicate and reflect the brand and corporate strategy, projects and goals to the team
Create a supportive environment to drive, continuously motivate and empower the teams to meet assigned objectives and targets
Consistently manage performance and develop the skills and knowledge of all team members effectively utilizing company tools and training
Lead by example: support and uphold the Guerlain values and competencies at all times, be the first and utmost ambassador for the brand playing an active role on the sales floor and managing clients personally
Manage timetables according to team and business imperatives
Ensure that the team is knowledgeable of Brand history and product information in all categories
Ensure team’s respect of Guerlain standards in terms in brand knowledge, behavior and presentation
Decisions on recruitment
Performance review for the team

Operations

Define and manage day-to-day and administration of the boutique
Effectively manage stock both back and front of house in terms of quantities and merchandising guidelines and ensure inventory accuracy
Ensure operational compliance across the Boutique and team ensuring that all aspects of company procedures are adhered to including cash, stock, IT
Ensure that the health and safety of the Boutique and team are managed in line with brand and legal expectations

Profile

Results and business oriented
Pro-active, able to make decisions and solve problems
Adaptable, positive mind-set and team oriented
Able to manage, motivate, coach and develop people
Service orientation and client focus
Excellent selling and communication skills
Good computer and analytical skills
2 years + as or Boutique Manager preferably in the luxury retail environment or/and premium cosmetic
Proven track record in excelling retail results (sales and profitability)
Experience of handling and executing well planned and successful brand events