Business Analyst CRM (gn) fulltime/parttime (hybrid)

Business Analyst CRM (gn) fulltime/parttime (hybrid)

As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment, driving the transition towards an efficient and sustainable future of mobility. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries.

What you can expect

Exciting challenges, an inspiring environment, and a work culture that combines flexibility and collaboration – supported by a 60/40 hybrid model and modern offices in Ratingen as a hub for ideas.

Responsibilities

• Analyze, structure, and evaluate business requirements related to sales processes in Microsoft Dynamics 365 CRM (lead management, opportunity and pipeline management, account management).
• Act as a central interface between sales departments and IT and support the Product Owner in translating business requirements into an implementable system logic.
• Prepare and facilitate workshops with sales stakeholders from across Europe and document the results in use cases, processes, and functional specifications.
• Create and refine user stories, epics, and functional requirements as a basis for the agile development of our CRM system.
• Actively support backlog refinement by analyzing, detailing, and functionally preparing requirements.
• In close collaboration with solution architects and development teams, ensure that business requirements are correctly understood and implemented.
• Support user acceptance testing (UAT), define test cases, conduct functional tests, and assist with the functional approval of new CRM features.
• Analyze CRM and sales data, identify optimization potential, and contribute to the continuous improvement of our sales processes.
• Support operational units in the rollout of new CRM features, contribute to key user trainings, and ensure sustainable knowledge transfer.

What makes you stand out

• Graduated with a degree in business or IT‑related focus, such as business informatics, business administration with an IT focus, or a comparable qualification.
• Several years of professional experience as a business analyst, requirements engineer, or consultant, ideally in a CRM or sales environment.
• Solid understanding of business processes, IT systems, and agile ways of working. Experience with Microsoft Dynamics 365 is an advantage – alternatively, motivation and willingness to quickly familiarize with existing systems.
• Structured, analytical, and conceptual manner with ability to present complex topics clearly.
• Strong communicator, confident in moderation, comfortable engaging with a wide range of stakeholders.
• Enthusiastic about continuous improvement and dynamic, agile environment.
• Business‑fluent German skills, complemented by very good English skills; occasional travel within Europe.

This position can be full‑time or part‑time (min. 30 h/week). DKV Mobility is looking for the best talent and knows that these are not always available on a full‑time basis. Many of our employees work part‑time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified.

Contact Cristina Moraru via .