Business Analyst Production Support – Client Lifecycle Management (CLM)

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research‑led approach and continual innovation is powered by the passion and creativity of our colleagues.

Job Description

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients. As a Business Analyst in this team, your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in a productive environment, and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery, and client management to resolve incidents and problems.

Responsibilities

• Follow incident management process end-to-end in a timely manner including triage of incident
• Impact analysis, troubleshooting and involve/co‑coordinate with other teams
• High‑level analysis and consolidation of new client requirements
• Support the development team implementing features by translating business requirements into technical requirements
• UAT Coordination & Support
• Manage end user’s expectation and other relevant stakeholders
• On‑boarding of new bank services in service delivery
• Be proactive and contribute new ideas to further improve the quality of our services

Qualifications

• Proven track record of successful performance in a similar role
• ITIL Incident, Problem and Change process knowledge
• Technical degree in IT or business‑related area
• Full professional fluency in both English and German

Bonus Skills

• Knowledge of Avaloq Core & Front Platform with certification
• SQL and basic knowledge of Oracle DB
• Knowledge of payments, trading or regulatory reporting

Additional Information

We realize that managing work‑life balance is a challenge we all face in our daily lives and in order to support this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work‑life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions; we are wholeheartedly committed to fostering an equal‑opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique; we have done our best to write this advert in an inclusive and neutral way.