Business Central Support Specialist

As a Business Central Support Specialist, you play a key role in keeping our Microsoft Dynamics 365 Business Central environment running smoothly across multiple international locations. You provide hands‑on functional and technical support to end users, ensure system stability in a highly customised setup, and act as a trusted link between business users and technical teams.

This is a remote‑first role within Europe, with limited travel (below 10%), offering the opportunity to work in an international, fast‑changing environment where your expertise directly supports day‑to‑day business operations. The role is primarily focused on operational support, issue analysis, and continuous improvement of system usage and documentation.

What will you be doing?

• You provide 1st and 2nd level support for Microsoft Dynamics 365 Business Central via a ticketing system, supporting users across departments and plants worldwide.
• You act as a functional bridge between end users and technical teams, translating business questions and issues into clear technical input.
• You analyse and resolve incidents in a highly customised BC environment, distinguishing between standard functionality, custom extensions, integrations, and process or user‑related issues.
• You manage user access and permissions, including account creation, permission sets, periodic access reviews, and compliance checks.
• You monitor, prioritise, and resolve support tickets within agreed SLAs, escalating to consultants or developers when deeper technical expertise is needed.
• You support the maintenance, monitoring, testing, and validation of custom extensions, add‑ons, updates, and developments to ensure system stability.
• You document recurring issues, solutions, and system behaviour, contributing to continuous improvement of internal documentation and system usage.

What do we offer?

Unleashing potential is at the core of our approach. We provide a dynamic environment that opens doors to both international and local growth opportunities, helping you reach your full potential. Here's what you can expect from being part of our team:

• A full‑time position, with limited travel requirements.
• An international working environment, collaborating with colleagues across Finance, Operation, Production, Procurement and Logistics.
• Exposure to a complex and highly customised ERP landscape, offering continuous learning and professional growth.
• Close collaboration with internal IT teams as well as external consultants and developers.
• A role with real impact, where your work directly improves system reliability, user experience, and operational efficiency.

What do we require from you?

• You have a relevant education in IT, Business, or a related field.
• You bring 3–4 years of experience supporting Microsoft Dynamics 365 Business Central and working with ticketing systems.
• You have solid functional ERP knowledge, preferably in the Finance and/or Purchasing modules.
• You communicate clearly and confidently with both technical and non‑technical stakeholders.
• You are analytical, structured, and service‑oriented, with a proactive and curious mindset and strong attention to detail.
• You are fluent in English; an additional European language is a plus.