Business Support Associate - Frankfurt

Overview

Company Overview

Allegis Group is a multi-branded specialist in providing tailored staffing solutions to market leading clients. As the largest privately‑owned staffing company globally, we consistently outperform our competitors and continuously deliver on our promises.

With staffing at the core of what we know best, we understand how important people are to any business, therefore at Allegis Group we invest in the training and development of our people, offering continuous opportunity to those who earn the right.

Our goal is to become the staffing and services company others aspire to be.

Role Outline

Business Support Associates (BSA) provide the highest level of customer service to our contractors, Sales partners and internal teams. They are the contractor’s sole point of contact once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business. The BSA reports directly to the BSM.

Qualifications

Candidate Profile

✔ Strong personality and initiative

✔ Interest in full business operations

✔ Skilled in cross‑team and international collaboration

✔ Organized, self‑directed, and deadline‑oriented

✔ Proactive mindset with problem‑solving strengths

✔ Flexible, adaptable, and responsive to change

✔ Big‑picture thinker with long‑term vision

✔ Comfortable working solo when needed

✔ Fluent in German, English and Polish

Required Skills & Experience

Experience in relationship and task coordination

Background in customer support or HR administration preferred

Familiarity with German labor law , Freelancers, and AÜG

Proficiency in Microsoft tools , PeopleSoft (Oasis/HR) a plus

High attention to detail, even under pressure

Discretion and professionalism with sensitive information

Solid understanding of onboarding, benefits, and customer service

Responsibilities

Core Responsibilities

• Employee & Contractor Lifecycle Management
  • Manage onboarding/offboarding processes in line with legislation
  • Coordinate offer letters, contracts, background checks, and orientation
  • Maintain records, ensure payroll accuracy, and administer benefits
  • Drive compliance in all documentation and changes
• Customer Support & Business Guardianship
  • Act as the go‑to contact for queries, building strong relationships
  • Proactively manage operations and implement process controls
  • Contribute to strategic planning and regional knowledge sharing
  • Analyze and improve workflows, advise on compliance, perform audits
• Leadership
  • Independently identify and lead process improvements
  • Support and manage FSG projects with an eye on scalability
  • Demonstrate leadership potential aligned with regional growth goals