Claims Handler

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Key Responsibilities

• Handle initial notifications of loss from clients, brokers, or stakeholders.
• Provide clear communication and updates to policyholders and brokers throughout the claims process.
• Register and process claims in accordance with company and regulatory procedures.
• Assess claim validity, arrange for loss adjusters/inspections, and review documentation.
• Negotiate liability, quantum (amount), and settlement terms with claimants and their representatives.
• Ensure all activities comply with local insurance legislation
• Work closely with technical teams, underwriters, and legal advisors for complex cases.
• Keep claims records complete and up-to-date.
• Provide feedback on claims trends and support process enhancements.

Qualifications, skills and experience

• 5 years Claims Handler Tech / Onshore experience.
• Knowledge of the DACH Market.
• Excellent customer service and interpersonal abilities.
• Negotiation and conflict resolution skills.
• Analytical mindset and attention to detail
• Responsible, well-organized, and able to handle cases autonomously.
• Inquisitive mind—curious, proactive in clarifying facts, and keen to uncover details.
• Flexible and adaptable in a fast-growing, international environment.
• Confident with IT/claims systems
• Able to work in a cross-border team
• Discretion and empathy, especially in sensitive situations.
• Additional insurance, legal, or compliance training is an advantage.