Client Service Officer Guarantees & Letters of Credit (m/f/d) - Banking operations processing -[...]

Responsibilities

• Mange the entire process associated with incoming: Issuance, amendment and cancellation requests for international guarantees
• Support the process associated with incoming: issuance, amendment, document presentation and cancellation requests for import and export letters of credit
• Ensure that all transactions are conducted in line with internal policies and regulatory guidelines
• Act as first point of contact for our customers and discuss with them operational specificities of their requests (e.g. required changes on guarantee texts or discrepancies on LC documents)
• Fee monitoring / management /debiting (MT499 processing) / preparation of invoices in close dialogue and alignment with back office
• Prepare internal / external monthly business reports and other relevant reporting / statistics
• Reporting to GTB Head of Client Service
• Close cooperation with GTB Front Office and support of Senior Trade Bankers
• Support with execution of Permanent Supervision Controls

Profile required

Experience and technical skills

• University degree in Finance/business administration or related area (bank apprenticeship)
• Deep knowledge of bank guarantees
• Basic knowledge of Letters of Credit
• 3+ years of working in a Trade Finance Department in a Bank
• Strong capacity for teamwork
• Client-oriented attitude (internally and externally)
• Profound MS Office skills
• Fluency in German and English (written and oral) is essential, French is of advantage

Personal Abilities / Competencies

• Solution-oriented, structured and flexible working style
• Pro-active team-player
• Strong interpersonal and communication skills
• Excellent presentation, communication and negotiation skills, written and verbal
• Ability to learn and work in a deadline-driven and culturally diverse environment
• Ability to elevate escalation in an adequate manner
• Good interpersonal skills including ability to establish and maintain good working relationships both internally and externally

For our German Trade Services Team, we are seeking an experienced Client Service Officer with 3+ years of experience in working in a bank in the Trade Finance Division.