Client Service Officer Guarantees & Letters of Credit (m/f/d)

Reference L

Responsibilities

• Manage the entire process associated with incoming: Issuance, amendment and cancellation requests for international guarantees
• Support the process associated with incoming: issuance, amendment, document presentation and cancellation requests for import and export letters of credit
• Ensure that all transactions are conducted in line with internal policies and regulatory guidelines
• Act as first point of contact for our customers and discuss with them operational specificities of their requests (e.g. required changes on guarantee texts or discrepancies on LC documents)
• Fee monitoring / management /debiting (MT499 processing) / preparation of invoices in close dialogue and alignment with back office
• Prepare internal / external monthly business reports and other relevant reporting / statistics
• Reporting to GTB Head of Client Service
• Close cooperation with GTB Front Office and support of Senior Trade Bankers
• Support with execution of Permanent Supervision Controls

Qualifications

• University degree in Finance/business administration or related area (bank apprenticeship)
• Deep knowledge of bank guarantees
• Basic knowledge of Letters of Credit
• 3+ years of working in a Trade Finance Department in a Bank
• Strong capacity for teamwork
• Client-oriented attitude (internally and externally)
• Profound MS Office skills
• Fluency in German and English (written and oral) is essential, French is of advantage
• Solution-oriented, structured and flexible working style
• Pro‑active team‑player
• Strong interpersonal and communication skills
• Excellent presentation, communication and negotiation skills, written and verbal
• Ability to learn and work in a deadline‑driven and culturally diverse environment
• Ability to escalate in an adequate manner
• Good interpersonal skills including ability to establish and maintain good working relationships both internally and externally