Clinical Operations Manager

Synagen builds specialized AI agents for healthcare and oncology, designed to support complex clinical decisions and biomedical workflows with actionable, high-precision outputs. We combine modern AI with clinical expertise to create software that integrates into real provider environments and delivers value in practice.

As our Clinical Operations Manager , you will scale our clinical customer success by deeply understanding clinical users and ensuring our solutions are delivered, adopted, and used in day-to-day practice across hospitals and clinical practices. This is a delivery/adoption role (not quota‑carrying sales).

This role combines two closely linked responsibilities:

• Project Management (approx. 40%) : own and drive the delivery of clinical customer projects and ensure internal execution against external commitments
• Customer success (approx. 60%) : build and run repeatable onboarding, training, and support processes that lead to real usage and long-term adoption in clinical workflows

What you will do

• Own end‑to‑end onboarding and delivery for hospitals and clinical practices
• Act as the internal driver of clinical projects by pushing priorities, timelines, and decisions across product, data, and medical teams
• Take ownership when projects stall and ensure execution despite competing internal priorities
• Coordinate internal stakeholders to meet clinical partner expectations
• Manage project timelines, milestones, risks, and dependencies and escalated early when delivery is at risk
• Lead go‑live, training, and rollout in real clinical environments
• Serve as the primary operational contact for clinical customers after go‑live
• Ensure activation, engagement, and continued usage in day‑to‑day clinical workflows (e.g. tumor boards)
• Identify adoption blockers and drive their resolution with internal teams
• Collect structured feedback from clinicians and translate it into actionable input for product and operations
• Track and report key customer success metrics such as activation, usage, and retention
• Regular on‑site visits to partner hospitals/practices (Germany/occasionally EU); travel could be a significant part of your work time, depending on rollout phase.

Qualifications

Required experience

• 3+ years experience in clinical operations, healthcare project management, customer success, or similar roles
• Hands‑on experience working with hospitals or clinical practices
• Proven ability to drive cross‑functional execution and deliver against deadlines
• Experience managing multiple stakeholders and parallel projects
• Fluency in German and English

Good to have

• Experience in digital health or clinical software
• Exposure to oncology workflows or tumor boards
• Experience working in early‑stage startups or scale‑ups

Why us?

• Real‑world impact in oncology: You help bring AI into everyday clinical practice by enabling successful rollouts, training, and sustained adoption where accuracy and trust matter
• High ownership across delivery and adoption: You shape how we onboard, support, and scale clinical customers end‑to‑end – from first kickoff to long‑term usage in tumor boards and daily routines
• Cross‑functional influence: You work at the center of product, data, medical, and customer teams and translate clinical realities into execution and product improvements
• Fast learning curve in a small, highly technical team: Direct access to decision‑makers, fast iteration, and measurable outcomes in real hospitals and practices
• Berlin office with hybrid flexibility (up to 3 days/week remote)