Clinical Services Manager

Overview

Job Title: Clinical Services Manager

Department: Field Sales (Baden Württemberg, Franken, Nordbayern)

FLSA Status: Exempt

The Clinical Services Manager (CSM) will work in conjunction with the Territory Manager, Customer Care team and Managed Care team to meet the commercial and clinical needs in their territory for the purpose of increasing referrals and sustaining patients on product.

Responsibilities

• Promotes the benefits of insulin pump therapy and sells OmniPod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.
• Works in conjunction with Sales, Customer Care and Managed Care to achieve sales goals.
• Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc.
• Supports Top Twenty Accounts and existing accounts and records calls in Salesforce.
• Evaluates and recommends Certified Pod Trainers (CPTs) and Super CPTs who wish to become consultant CPTs for Insulet Corporation.
• Assigns patient trainings to CPTs or conducts patient training based on business needs of territory, overall costs of training and timeliness of training.
• Assists with providing regular product demos to patients and HCPs.
• Oversees CPTs by meeting with them face-to-face and by providing timely product updates and by being a clinical resource.
• Assists with product training for Sales and Clinical hires.
• Provides field feedback to Manager on field-based training of customers and HCPs.
• Ability to perform administrative duties and submit on a timely basis.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor’s degree preferred
• Professional up to date credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDCES), Registered Dietitian (RD), or Registered Nurse (RN).
• State licensure is mandatory as required.

Preferred Skills And Competencies:

• Experience training and/or managing pump patients strongly preferred.
• Certified Diabetes Educator (CDCES) is strongly preferred.
• Prior industry/commercial experience strongly preferred.
• Professional and polished presentation skills.
• Strong interpersonal communications, both oral and written.
• Self-starter who needs minimal direction; extremely flexible, with good business acumen.
• Strong contributing member of the commercial team.
• Credibility and contacts within the diabetes community.
• Proficiency with computers.

Physical Requirements

• Valid driver’s license required. Must reside within the geographic area of the assigned region. This position requires regular travel by car within a set geographic region.
• Overnight travel and amount of air travel varies by territory, typically 2 – 5 overnights per month.
• The work environment will be the HCPs offices, clinics, home office and car. Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.