Clinical Support Specialist

Stellenbeschreibung:

Job Title: Clinical Support Specialist

Location: Home-based Europe (Germany, Italy, Spain)

Salary: 37-63K plus extensive benefits package

Provide real-time, in-person clinical support during IVL procedures, ensuring effective and safe system usage.
Guide clinicians on device preparation, imaging, and delivery techniques.
Deliver structured training programmes to physicians, nurses, cath lab teams, and field staff.
Offer remote clinical support via scheduled and on-call video/phone conferences.
Train and certify distributors both on-site and online, covering procedural competency, troubleshooting, and product knowledge.
Maintain flexibility for urgent case coverage, including last-minute calls or regional travel.

Lead technical presentations and product workshops at hospitals, clinical symposia, and distributor meetings.
Develop strong partnerships with interventional cardiologists and cath lab personnel to encourage adoption and continued usage.
Support the execution of local registries and observational studies, including IRB coordination and data collection.
Collaborate with Key Opinion Leaders (KOLs) to facilitate protocol development, clinical feedback, and publications.

Present and support materials such as study protocols, IFUs, CRFs, and clinical trial guidelines.
Assist with post-market follow-ups and monitoring of clinical data integrity.
Serve as a liaison between clinical users and internal Marketing or R&D teams, relaying real-world feedback and suggestions.
Help document case studies, product performance insights, and adverse event reports.

Maintain accurate documentation of site visits, training sessions, and clinical support events using CRM tools.
Complete expense reports, training logs, and clinical records in a timely manner.
Provide support to strategic accounts across wider European regions when required.

Key Requirements
Diploma or degree in Biomedical Engineering, Nursing, Life Sciences, or a related field.
Minimum 2 years' clinical support experience in interventional cardiology, radiology, vascular surgery, or cath lab environments; or at least 1 year in medical device case support or clinical research.
Familiarity with coronary or peripheral intervention devices, such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
Technically proficient in console setup, catheter preparation, and procedural imaging workflows.
Strong communication and interpersonal skills, with the ability to guide and educate medical professionals.
Willingness to travel frequently and provide on-call support when needed.
Fluent in English; additional European languages are advantageous.