Commercial Renewals Manager (all genders)

As Paessler continues to grow its global customer base, we are expanding our Commercial Renewals team and are always interested in connecting with strong candidates.

As a Commercial Renewals Manager, you will own the renewal lifecycle for commercial customers, ensuring high retention rates and a strong value perception of Paessler’s solutions. You will proactively engage customers close to renewal, understand their needs and pain points, and confidently lead renewal conversations that protect and grow recurring revenue.

YOUR TASKS

• Own and manage commercial customer renewals, engaging customers before renewal
• Drive high retention rates by clearly articulating Paessler’s value proposition across all product families
• Renew subscription customers and actively convert perpetual license customers to subscription
• Understand customer needs, challenges, and objections, and address them effectively
• Confidently handle renewal objections and negotiate outcomes that are mutually beneficial
• Position PRTG as a critical solution for network visibility, reliability, and protection
• Collaborate with technical teams to arrange demos or technical deep dives when needed
• Maintain a clean, accurate, and up-to-date CRM pipeline, ensuring all opportunities and data are current
• Take a business-driven approach to driving opportunities to closure
• Proactively follow up, manage conversations, and move renewals forward without losing momentum

YOUR PROFILE

• Experience in renewals, account management, or Inside Sales (B2B SaaS preferred)
• Strong understanding of subscription-based business models
• Excellent objection-handling and negotiation skills
• Ability to clearly communicate technical value to non-technical stakeholders
• Strong presentation and communication skills, both written and verbal
• You speak English and German fluently
• High attention to detail and strong CRM hygiene
• Results-oriented mindset with a focus on revenue protection and growth

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase withexperienced colleagues
• Flexible working hours and a familiy-friendly environment
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350employees

INTERESTED?

Make it easy for yourself and use the application button below.Your contact person for this great jobs isAnnalena Klein.And at the end, a very important note: For us, diversity is more than just a word — it\'s a commitment. Our job posts are geared towards all people, regardless of their gender, sexual orientation, background, faith, or physical abilities. We value diversity and strive to create a work environment that prioritizes equal opportunities and inclusion. In line with this objective, please note that candidates with severe disabilities will be given preferential consideration over applicants with equal qualifications. At Paessler, we\'re determined to break down barriers and provide everyone with the chance to develop their full potential. Please feel free to let us know if you believe there are ways we can improve the wording of our jobs posts or our overall recruitment approach. Let\'s work together to create a more colorful and inclusive corporate culture!