Construction Services Administrative Assistant

Construction Service Administrative Assistant – SERVPRO of Dover/Middletown

SERVPRO of Dover/Middletown is hiring a Construction Service Administrative Assistant.

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi‑tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super‑excited about routinely exceeding expectations? Then you may be our perfect hero!

Key Responsibilities

• Assist with customer service and management of the customer experience
• Monitor and ensure client requirements are followed
• Enter lead/jobs into the operating system and make sure all information in the project is correct
• Schedule CM initial visit with customer
• Educate customers on process
• Review and validate project file documentation
• Maintain customer and client communications
• Support CMs ensuring customer and client agreement on scope and estimate
• Ensure all paperwork is complete with customer and client
• Ensure estimates are distributed to all necessary parties
• Interface with Subcontractors for availability
• Sign up new Subcontractors and maintain insurances and licensing
• Issue POs based on project budget
• Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities
• Schedule inspections with building departments
• Update budgets
• Order materials and supplies as needed
• Update project schedule and timeline
• Assist identifying and qualifying resource providers
• Validate completed PO documentation
• Update contract status with change orders and keep customer and client advised
• Maintain Work‑in‑Progress (WIP) report
• Maintain internal and external communications
• Maintain communication log
• Prepare project reports
• Upon completion, review file documentation and update as necessary
• Manage collections activities
• Perform project close‑out

Position Requirements

• High school diploma/GED
• Associate or Bachelor of Business Administration is preferred
• Superb customer service track record
• Effective written and oral communication
• Intermediate math skills
• Experience in restoration and/or construction preferred

Skills/Physical Demands/Competencies

• Walking and/or standing throughout the day
• Frequent driving and sitting
• Occasionally may be required to visit job sites and deliver items as needed
• Occasionally exposed to extreme conditions such as heat
• The noise level at individual jobsites can be loud

Pay starts at $18‑22 an hour based on experience, with the possibility of overtime pay

Each SERVPRO® Franchise is Independently Owned and Operated.