Conversion Analyst (f/m/d)

Your duties

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for over 30 million consumers and 30,000 businesses across Europe. Our products – including the Trustmark, Buyer Protection, and Trusted review platform – have been driving trust for more than 25 years.

As a Conversion Analyst (m/f/d) , you turn complex data into clear insights that directly improve conversion performance and drive business decisions. You help build a reliable, connected data landscape and enable teams across Trusted Shops to optimize funnels, run experiments, and execute strategic initiatives with confidence.

Your responsibilities

• Build, maintain, and optimize conversion-focused dashboards across business funnels and customer journeys (e.g. payment, cancellation)

• Ensure data quality, consistency, and clear metric definitions across reports and tools

• Act as a central point of contact for data-related questions, supporting stakeholders with interpretation and validation

• Analyze user behavior, segments, funnels, and lifecycle metrics to uncover actionable insights and conversion opportunities

• Evaluate high-impact experiments (e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation

• Act as a trusted advisor to Business, Customer Journey, and Product teams on data-driven optimization and decision-making

• Support strategic projects through data integration, cleanup, and model optimization

• Help reduce data silos by connecting multiple data sources and enabling end-to-end data flows

Your profile

• 4+ years of experience in Data Analytics, Product Analytics, or Business Intelligence, ideally in SaaS, eCommerce, or B2C

• Strong SQL skills and solid understanding of data modeling principles

• Hands‑on experience with BI & analytics tools (e.g. Looker, Tableau, PowerBI, Metabase, Amplitude)

• Strong understanding of conversion funnels, lifecycle metrics, and core SaaS KPIs

• Experience in using AI to optimize workflows

• Experience collaborating in cross-functional teams

• Analytical, solution‑oriented mindset with strong attention to detail

• Excellent communication skills – you can translate data into clear, actionable business insights

• Fluent in English; German is a strong plus

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe’s trusted brand

• 28 vacation days + 2.5 additional days off at Christmas, New Year’s Eve and Carnival

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US – #cometotrust

Not 100% sure you meet every requirement?

Apply anyway.

At Trusted Shops, we care about you as a person — regardless of gender, nationality, ethnic and social background, religion/belief, disability, age, sexual orientation, or identity. Trusted Shops is committed to diversity and against discrimination.