Coordinator, Customer Experience and Support

About The Role

The Coordinator, Customer Experience & Support (DACH) is responsible for managing and supporting our customers, distributors, and partners as the primary point of contact for after‑sales services.

This role includes handling service inquiries, processing parts orders, providing technical support, coordinating training, and managing warranty returns, all aimed at delivering a seamless experience for our DACH customers.

Candidates must be based in the Munich or surrounding area.

Please note that only applicants who already hold a valid residence permit and full legal authorization to work in Germany (full‑time, without restrictions) will be considered. We are unable to accept applications with pending visa or work permit status.

Responsibilities

• Act as primary liaison for DACH customers, distributors, and partners
• Processing orders for DACH
• Taking and supporting customers service, parts, and technical requests
• Processing parts orders e2e
• Providing open orders support
• Processing reclamations, warranty RMAs and returns
• Setting up new customer accounts.
• Creating customer quotes for service and parts
• Working closely with sales team, supply chain, logistic and controlling team.
• Helping arrange training and providing technical support to DACH customers, distributors, and partners.
• Processing inbound & outbound invoices.
• Working closely with sales team, supply chain, logistics and controlling team.
• Working on administrative tasks.
• Fulfilling contractual obligations against business agreements.
• Processing team & KPI reporting and ensure KPI´s are met.
• To work as part of DACH Customer Experience & Support Team, reviewing processes and seeking improvement.

Qualifications

• Formal certification in a relevant business or technical field, or equivalent experience.
• Minimum 3 years of experience in Customer Service, Order Management, or Logistics
• Strong customer‑focused mindset with excellent interpersonal skills.
• Expertise in field service operations, supply chain processes and spare parts logistics.
• Strong ability to interpret and address departmental technical requirements to ensure accurate and efficient order processing.
• Skilled in interpreting exploded view diagrams and technical drawings.
• Proficient in MS Office, with experience in SAP and Salesforce (SFDC).
• Highly organized, with a proactive "can‑do" attitude, even under pressure.
• Strong communicator who enjoys engaging and negotiating with customers.
• Collaborative team player with a strong sense of accountability.
• Capable of working independently and taking initiative.
• Proficient in English; fluency in additional languages is an advantage.

Preferred Qualifications

• Fitness Industry Experience

About Precor

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike we take pride in offering world‑class fitness solutions across over 13,000 facilities and 100+ countries. We sweat every detail to bring best‑in‑class product solutions into commercial facilities, meeting exercisers wherever they are: at work, at school, in the gym, or on the road.

Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request an accommodation regarding the application/interview process or are having difficulty using our website for application purposes, please contact: