Coordinator Wholesale Operations & Customer Service (mfx) (two years contract)

About PVH

PVH is one of the most successful fashion and lifestyle companies in the world, with iconic brands CALVIN KLEIN and TOMMY HILFIGER and more than 30,000 employees across 40+ countries. PVH focuses on innovation and digitalization, building an inclusive environment where every voice is heard.

The DACH & EEC head office is in Düsseldorf, covering 13 market countries and about 500 staff.

Position: Coordinator Wholesale Operations & Customer Service (m/f/x)

Part of the Customer Service Operations team for Germany, reports to the Manager or Senior Manager Wholesale Operations & Customer. Provides administrative support and manages wholesale and e‑commerce partner requirements regarding fulfillment.

Key Responsibilities

• Order processing (order entry) and Orderbook monitoring in SAP Supply chain; progress orders through the warehouse and delivery cycle according to set time frames.
• Enter all relevant data for order delivery (customer order numbers, verification of sizes & colour codes, adjustment of delivery dates, discounts, etc.).
• Prepare analysis on order delivery status and partner inquiries.
• Process return requests.
• Provide end‑consumer service.
• Offer service‑oriented support to sales representatives in administrative matters (delivery status, reorder, availabilities, etc.).
• Monitor special orders (advertising, etc.).
• Create specific reports and maintain customer master data.
• Maintain direct contact with partners, warehouse, credit‑control department, and sales teams regarding order and delivery status.
• Apply SAP FMS HANA (English) and MS Office.
• Support credit control in Amsterdam with account clarification.
• Create divisional reports (e.g., Pack & Hold) and participate in relevant projects.
• Serve as B2B contact person.

Qualifications

• Commercial education.
• Vocational diploma or Abitur.
• Strong communication and team‑ability.
• Organizational talent – ability to set priorities.
• Affinity with numbers and structured work with data and lists.
• Good German language skills; fluent in English.
• Advanced PC‑user skills (MS‑Office).

What We Offer

• Smart working model (hybrid) with flex office solution, work‑from‑anywhere concept, meeting‑free Fridays and many more components.
• Leadership culture – every employee is a leader; training and learning opportunities through PVH University.
• Employee benefits including discounts, mobility offers, internal sports classes and other initiatives.

PVH is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under applicable laws. PVH is committed to compensation that reflects job‑related factors such as skill, ability, educational background, work quality, experience and potential.

Required Experience: IC

Employment Type: Full‑Time

Experience Required: 2 years (Contract) • Düsseldorf, North Rhine‑Westphalia, Germany