CRM Application Manager (Salesforce) (m/f/d)

About Redcare Pharmacy
As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting‑edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision ‘Until every human has their health’. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today.

About The Role

We are looking for an experienced Salesforce professional who combines strong administration and configuration skills with a solid understanding of system operations and integrations. In this role, you will ensure the stability, continuous improvement, and scalable evolution of our Salesforce platform. Working closely with the CRM Product Owner, who represents business stakeholders, you will translate business requirements into robust, standard‑aligned solutions and ensure high system quality. You will act as a key interface to external implementation partners and IT, with a strong focus on system stability, data quality, and user adoption.

Job Description

Responsibilities

• Administer and maintain the Salesforce platform, ensuring high availability and performance.
• Manage users, roles, permissions, and security settings.
• Design and implement configurations using Salesforce standard tools (Flows, validation rules, layouts, automation).
• Translate business requirements into scalable and maintainable solutions.
• Challenge requirements to ensure alignment with Salesforce best practices and standard functionalities.
• Own the operational lifecycle of the platform, including releases, changes, and system updates.
• Ensure structured testing, documentation, and smooth release execution.
• Build and maintain Salesforce reports and dashboards to support KPI‑driven decision‑making.
• Ensure high data quality, consistency, and system integrity.

Qualifications

About you

• Proven experience as a Salesforce Administrator or in a comparable role with a Salesforce Administrator Certificate.
• Strong hands‑on experience with Salesforce configuration (Flows, objects, permissions, automation).
• Solid understanding of CRM processes (e.g., Sales, Service).
• Experience with release and change management processes.
• Experience working with integrations (REST APIs, middleware, common integration patterns).
• Strong understanding of data structures, data quality, and reporting in Salesforce.
• Strong stakeholder communication skills and a structured, solution‑oriented mindset.

Benefits

• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually— even for up to 20 days a year anywhere in the EU.
• Personal development: Grow! We support and encourage your individual development through various in‑ and external trainings.
• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
• Corporate pension plan: We offer a company pension scheme and have a dedicated external consultant to offer you the best guidance and advice.
• Mental Health: Get quick and professional help from psychologists of Nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.