CRM Technical Architect (m/w/d)

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As the CRM Technical Architect (m/w/d) you will design and implement CRM system architectures that align with Hyundai Motor business goals and ensure scalability, security, and compliance across multiple European markets.

We want you to:

• Work closely with stakeholders to gather requirements and define CRM (Salesforce) solutions that address business needs.
• Conduct assessments of existing CRM systems to identify areas for improvement and implement necessary changes.
• Customize and integrate CRM systems within multiple modules (e.g., Sales, Service, Marketing) to ensure seamless operation.
• Plan, build the architecture design, and operate the Next-Generation CRM System.
• Design data integration, automation processes, and layouts reflecting business needs and requirements.
• Establish the goals, strategies, and IT governance of CRM systems.
• Work cross-functionally internally and externally to ensure project timeliness and stakeholder alignment within regional and global teams.

About you:

• Qualified Degree in Information Technology, Computer Science, or equivalent
• 8+ years of professional experience, with 5+ years as an expert in Salesforce architecture management
• Full IT project management experience including budget and timeline management
• Full technical understanding of Salesforce front and back-end packaged solutions
• Software interface and development knowledge (API, SOQL, etc)

We offer:

• A competitive salary and benefits package
• Flexible working hours and a hybrid working policy
• Continued learning and professional development
• Car sharing and lease mobility program
• Complimentary daily lunch at our canteen and subsidized breakfast options
• Complimentary fitness facility and the opportunity to join various sporting clubs
• Highly international working environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Motor Vehicle Manufacturing

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