Cross Program Coordination Manager (m/f/d)

As aCross Program Coordination Specialist , you will play a key role in ensuring the successful delivery of ourglobalCRMprogramthat unifies all business and countries onone Salesforce-based customer engagement platform.You will act as the point ofcontactfor cross-program dependencies, risks and interfacesimpactingthe CRM program,creating transparency, alignment, and informed decision-making.In close collaboration with theprogram leadership, PMO colleagues, and cross-functionalstakeholders,you willproactivelyidentifyrisks, manage dependencies, and support effective program governance.Your role is essential in enabling effective program execution and governance across CRM-related initiatives and their dependencies with adjacent enterprise platforms, including, but not limited tothe globalSAPtransformation program,(Customer/Product/Material)Master Data, Digital Technologyinitiatives (e.g.CMS, DAM)and Commercial Excellence Initiatives (e.g.Tender/Pricing, Salesforce Effectiveness, Commercial Analytics, LMS).

Your Responsibilities:

Cross-Program Coordination & Alignment:

• Act as the central coordination point forourCRM-relatedinitiatives acrossadjacent enterpriseprograms, includingbut not limited todependencies withSAP, Master Data, Digital Technology initiatives (e.g.CMS, DAM) and Commercial Excellence Initiatives (e.g.Tender/Pricing, Salesforce Effectiveness, Commercial Analytics, LMS).

• Drive cross-program alignment and governance across timelines, scope,risksand priorities.
  

Dependency and Risk Management:

• Establish andmaintaina structured approach, framework, and repository for transparent dependency and riskmanagementacross all relevant initiatives.

• Identify, assess, and actively manage cross-program dependencies, risksand their impact on deliverables, timelines, and programobjectives,in close collaboration with PMO colleagues and program leadership.

• Support effective program governance by preparing structured inputs on dependencies, risks, and impacts for steering committees and management forums.
  

Stakeholder Communication & Engagement:

• Proactively communicate and align with project and program owners of dependent initiatives.

• Participate in relevant project and program meetings of dependent initiatives toidentifychanges early and represent the interests of the programs and projects within the department of Commercial Ecosystem & Enablement.

Requisite Qualification & Experience:

• University degree in Business Administration,Management,Business Informatics, or a related field

• At least 5 years of professional experience in program or project management, PMO, transformation initiatives, or consulting, preferablyin Pharma/ Life Science industries withcomplex, multi-project environments

• Experience in CRMor in adjacent enterprise programs with cross-platform dependencies (e.g.SAP, Master Data, Pricing/Tender, LMS, SFE, CMS, PIM, CLM).

• Proven experience managing cross-program dependencies, risks, and stakeholder interfaces across multiple countries and business divisions within a multinational organization

• Strong communication, presentation, and stakeholder management skills, with the ability to engage and influence diverse audiences

• Solid understanding of governance structures and decision-making processes in large organizations

• Proficiencyin common office and program/project collaboration tools (e.g.Excel, PowerPoint, SharePoint, Jira, Confluence); a project management certification is an advantage

• Structured, proactive, and solution-oriented way of working

• Fluency in English isrequired;additionallanguages (e.g.German) are an advantage