CSS TSSM Travel Technology Manager

CSS TSSM Travel Technology Manager (Remote)

Full-time, Germany, Netherlands, Poland, United Kingdom

Location: DE, Berlin, Virtual, Germany, EUROPE

The CSS TSSM Travel Technology Manager is responsible for assessing incidents and determining solution approaches during the implementation stage. You will need to understand the request for changes and determine the best approach. You will also need to apply a solution approach and ensure the business problem has been resolved. This role will proactively identify opportunities for improvements.

Responsibilities

• Conduct customer facing implementations of OBTs and other products
• Logically conduct assessments, replicate errors or test situations if possible
• Coordinate activities with a range of internal or external teams across various issues
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Demonstrate excellent customer service and develop customer‑centric communication
• Support defined and agreed productivity targets
• Adopt constructive collaboration behavior within and outside the team

About you

• Advanced experience in the corporate travel industry is required
• Advanced experience in travel technology is required
• Basic project management experience
• Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
• Commercial Support Experience
• Advanced experience in an international workspace
• Excellent written and verbal communication skills in English

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

You’ll be offered

• Flexible working hours and work‑from‑home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at