Customer Advocate (d/f/m) Fixed-Term (2 years)

Are you a people person with strong customer service skills and a knack for multitasking? Are you a Support Specialist looking for a new opportunity?

Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.

Fuel your passion

The Customer Advocate supports Field Service Engineers, Channel Partner Service Providers and Customers and is the first contact for questions and issues related to all fielded Waygate Technologies products. Daily priorities will be set by the Waygate Global Remote Service Leader. In this role, you will follow defined tools, processes/guidelines and escalation paths, meet day-to-day short-term objectives, and have the ability to resolve issues/queries through immediate action or short-term planning.

Responsibilities

• Collaborating with CA teams across Europe, the Americas, and China to effectively manage and reduce the global case backlog.
• Coordinating with Remote Service, Field Service, and other internal teams to ensure timely resolution and proper escalation of customer issues.
• Acting as the single point of contact for customers, driving quick, accurate, and satisfactory responses to all inquiries.
• Communicating proactively and reactively with customers regarding status updates, next steps, and any required changes.
• Documenting all customer interactions and case details clearly, ensuring complete and accurate records.
• Handling global customer queries with awareness of cultural, business, and social nuances.
• Monitoring key metrics, pulling and analyzing reports, identifying data gaps, and recommending improvements.
• Supporting leadership and channel partner programs by highlighting needed resources and taking ownership of cases when required.

Qualifications

• Bring bachelor’s degree or equivalent experience in customer support roles.
• Have strong German and English communication skills (oral and written). Additional languages of French or Spanish are helpful.
• Bring excellent interpersonal skills and ability to work remotely in a global team.
• Bring proficiency in MS Office tools; experience with SAP and Salesforce preferred.
• Have customer-focused mindset with strong organizational and problem-solving skills.

Applications from people with disabilities are expressly welcome. Severely disabled candidates will be given preference in the case of equal qualifications.

Flexible Work Options

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns. One of our core values as a business is collaboration and, as such, whilst flexible work options are available, we believe there is a great benefit of having our teams co-located in Wunstorf. Willingness and ability to work a flexible schedule is required within German working hours, 8am-5pm Berlin, Germany (UTC +1).

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Benefits

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Professional - Commissioning.

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R