Customer Care Representative (m/f)

Customer Care Representative (m/f) - Cologne

For our client we are currently looking for a Customer Care Representative (m/f) in Cologne.

Job Description:

• Handle national and international customers' enquiries by phone & email
• Process orders and requests in ERP and CRM databases
• Provide close support to customers to identify containment actions and find root causes
• Initiate debits/credits in line with company policies
• Make recommendations to improve overall team efficiency

Profile of qualifications:

• Business apprenticeship or first working experience in a customer environment
• Fluent English and German is a must as well as Polish or Spanish
• Knowledge of a further European language, e.g. Italian or Portuguese would be an asset
• MS-Office and CRM working experience
• Strong service orientation

Do you want to be part of an interesting environment? Please send your application (CV, covering letter, and credentials) to using the reference number 56991 .

Interesse

Dann nutzen Sie unser Online-Formular, oder rufen Sie uns an:
- 0

Wir freuen uns auf Ihre Bewerbung.

Referenznummer: 56991