Customer Engineer – Infrastructure – Azure Monitor (m/f/d)

Job Title

Customer Engineer – Infrastructure – Azure Monitor (m/f/d)

Job Description

The Azure Monitor Customer Engineer will work directly with customers as a consultant and technical advisor to design, deploy, review, and assess the health of the infrastructure, upgrade and maintain deployments, troubleshoot issues, tune and optimize performance, assist with reporting and visualizations, implement new management packs, develop custom management packs, and provide training to ensure customer goals are met.

Responsibilities

• Design, Deploy, Review and Assess the health of the infrastructure
• Upgrade and maintain deployments
• Troubleshoot issues with infrastructure and agents
• Tune and optimize for performance
• Assist with reporting and visualizations
• Implement new management packs
• Assist in the development of custom management packs
• Provide training in all areas of Azure Monitor to ensure customer goals are met

Ideal Candidate Experience

• 15+ years working as a depth expert and technology owner or consultant for Azure Monitor
• Ability to present to multiple levels of customer leadership
• Ability to act as a consultant and architect for multiple customers
• Broad knowledge across multiple monitoring scenarios:
• Windows and Linux Operating Systems
• Azure Monitor
• KQL (Kusto Query Language) advanced level
• URL, Network monitoring
• Connecting to ITSM systems
• Dashboards, Reporting, and Visualizations
• PowerShell scripting
• Deep level knowledge in at least 3 of the above categories

Technical Skills Requirements

Broad knowledge of the following areas, with deep understanding of at least four:

• Azure Monitor architecture (metrics vs logs, data flow, ingestion, retention)
• Log Analytics workspaces
• Azure Monitor Metrics
• Diagnostic settings
• Resource-level vs platform-level telemetry
• When to use Azure Monitor vs Azure Data Explorer / Grafana / third‑party tools
• Write complex KQL queries across multiple tables using parse, extend, mv-expand, joins, time series, summarize patterns, performance‑optimized queries
• Build reusable queries; summary rules for cost & performance optimization; debug slow or expensive queries
• Tools: Visual Studio, Silect, MPViewer, Alert Update Connector, PowerShell
• Linux OS and Linux Monitoring
• Report Development, Network Monitoring, URL Monitoring

Related Skills

• System Center Orchestrator
• System Center Data Protection Manager
• System Center Virtual Machine Manager
• System Center Service Manager