Customer Engineer – Infrastructure – Azure Virtual Desktop / W365 (M/F.D)

Customer Engineer - Infrastructure - Azure Virtual Desktop / W365 (M/F.D)

The AVD / W365 Customer Engineer will work directly with customers, as a consultant and technical advisor to:

Architectural Design & Strategy

• Design for Resilience: Lead architectural design sessions to build scalable, secure, and resilient virtual desktop solutions with strong focus on BCDR strategies for mission-critical environments.
• Modernization: Guide customers from legacy on-premises VDI (Citrix/VMware) to cloud-native solutions like AVD and Windows 365.
• Trusted Advisor: Act as the primary technical point of contact for customer IT executives and architects, bridging the gap between business goals and technical implementation.

Technical Implementation & Engineering

• Image & Profile Management: Design and implement automated image creation solutions (i.e. Azure Image Builder) and robust profile management strategies using FSLogix containers.
• Endpoint Management: Drive the integration of Microsoft Intune for managing physical and virtual endpoints.
• Application Strategy: Advise on application delivery and packaging, specifically modern formats like MSIX and App Attach to decouple applications from base images.
• Automation: Utilize PowerShell, Azure CLI, ARM or Biceps to automate deployment, scaling, and monitoring tasks, reducing manual operational overhead.

Operational Excellence & Troubleshooting

• Deep Dive Troubleshooting: Apply a methodical, analytical approach to resolve complex performance issues (latency, login times, resource contention) in large-scale environments.
• Monitoring: Implement Azure Monitor and Log Analytics to provide proactive insights into host pool health and user experience.

Ideal Candidate Experience

Minimum of 5 years working as a depth expert and technology owner or consultant for AVD / W365.

Minimum of 10-15 years of experience working with Windows Client Environments, ideally also Azure environments.

Required Hard Skills

• Core Virtualization: Deep, hands-on expertise in Azure Virtual Desktop and/or Windows 365. Strong background in Hyper-V and RDS.
• Identity & Security: Solid understanding of Azure Entra ID, Hybrid Identity, Conditional Access, and RBAC models.
• Infrastructure: Proficiency in Azure Infrastructure (Networking, Storage, Compute).
• Automation: Confident in PowerShell scripting for automation and system management.
• OS Proficiency: Deep knowledge of Windows 10/11.

Professional Experience

• Public Sector Focus: Passion for and willingness to work with public sector customers, understanding their unique compliance and security requirements.
• Experience: Degree in Computer Science, IT, or equivalent practical experience. Long-term experience with large enterprise customers and complex IT landscapes.
• Languages: Excellent command of German and English (spoken and written) is mandatory for this role.
• Mobility: Valid driver’s license and willingness to travel frequently to customer sites across Germany.

Preferred (Nice To Have)

• Certifications: Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) is highly preferred. Other relevant certs: Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305).
• Legacy Knowledge: Experience with Citrix DaaS or VMware Horizon is helpful for migration conversations but not strictly required.
• Network Security: Understanding of hub-and-spoke topology, ExpressRoute, and firewall configuration for VDI.