Customer Operations Engineer (IT-Administration)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

Enabling the movement toward advanced chip design, KLA’s Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team’s mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations—at their source—rather than compensate for them at later stages of the manufacturing process. With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next‑generation devices to volume production quickly and cost‑effectively. Our MACH team develops leading‑edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross‑wafer analysis. Our teams also develop advanced modeling simulation, data analytics and process control modeling technologies. As a member of the MACH team, you’ll be joining the most sophisticated and successful process‑control company in the semiconductor industry—working across functions to solve the most complex technical problems in the digital age.

Job Description / Preferred Qualifications

Some of the chips in your computer, tablet or smartphone were probably created with the aid of our software OVALiS! Our customers are the world’s leading semiconductor manufacturers. Our software products ensure a stable and efficient production process.

Typical Working Day and Responsibilities

• Acting as the first point of contact for customers, providing professional and solution‑oriented support.
• The installation of our software solutions at the customer's site will be part of your responsibilities.
• Independent delivery of remote customer support.
• Monitoring the performance and stability of software solutions, including error analysis and troubleshooting.
• Supporting the rollout of new software releases, including hotfixes and patches, to ensure smooth implementation.

What Awaits You at KLA

• Modern office space in the heart of Dresden.
• Easy public transport access; many colleagues use the bicycle cellar.
• Flexible arrangement for working hours as well as for mobile working.
• High‑quality software and hardware for your working needs.
• Mentor will familiarize you in detail with your new tasks and team.
• German language courses offered for international colleagues.
• Open company culture characterized by meeting different cultures, mutual respectful interaction and joy of work.
• Vouchers for lunch, fresh fruits and drinks for physical well‑being.

Minimum Qualifications

• Degree in IT or a comparable subject area.
• Experience with the installation, configuration and administration of Windows Server systems.
• Experience with SQL servers and container technologies (such as Docker/Kubernetes) is an advantage.
• Experience with installation, configuration and administration of Linux systems is desirable.
• Affinity for technology and interest in IT environment topics.
• Excellent communication skills and ability to work independently, customer‑oriented and responsible.
• Fluency in English (written and spoken) is required; knowledge of German is an advantage.

KLA is proud to be an equal opportunity employer.