Customer Programs Manager

Company: BYD Europe B.V.

Location: Germany

Customer Programs Manager is the essential link between Customer, Sales, R&D, Factory, external partners, and other related departments in the whole project phase from order to delivery. Customer Programs Manager manages multiple stakeholders and projects simultaneously, collaborating with intercontinental cross-functional teams and B2B customers. At BYD, Project and Program management team consists of a team in Shenzhen and in Europe and UK.

Main Tasks and responsibilities:

1. Programme management – manage the relationship and communication with customers, local partners, local suppliers and test agencies;
2. Visit customers in the DACH region and address the voices raised by customers and close the requests/complaints by customers;
3. Ensure that market and customer requirements are properly understood by BYD’s R&D team (this can include colleagues based in UK, EU and China), and seek to resolve or report deviations from the defined technical requirements;
4. Provide programs management update, monitor progress of project actions and resolve critical issues;
5. Identify any changes in project requirements or timing and ensure appropriate actions are assigned and communicated;
6. Other related activities and contingent assignments;
7. The role reports to the EU Customer Program Manager.

Ideal Candidate profile:

• Minimum Bachelor Degree, technical background is preferred.
• Proven track record in the transport or automotive industry; 5-year experience is a must.

• Experience in cross-cultural management, client management and conflict management, strong sense of responsibility and ownership.
• Proactive and collaborative approach to problem solving.
• Strong leadership skills and creative thinking.

• Excellent time management and organisational skills, ability to work under pressure.
• Good command of Germany and English is essential, both written and verbal.
• Able to speak, read and write in Chinese (Mandarin) is an advantage.
• Computer knowledge and proficiency, including MS Office and MS Project.
• Able to travel on a regular basis to customers in Germany, and occasional travel to BYD offices in EU, BYD Hungary factory and China.