Customer Quality Manager (F/M)

We are looking for a Customer Quality Manager for the Customer Quality Team EMEA/Americas. This position is available in Aubagne, but also at our sites in Göttingen and Mohamdia. In this role, you are responsible to manage the global relationship with customers from a quality perspective.

Grow With Us – Your Responsibilities

• Coordinate the customer complaint process (from the reception of the complaint to its closure). Quality communication interface between customer and Sartorius.
• Participate to critical and complex customer complaints according to 8D methodology if required. Contribute to the investigation from containment action definition up to effectiveness check and lessons learned; coordinate global and local resources / teams.
• Participate to the escalation process for critical complaints in order to assign appropriate resources and manage communication / coordinate actions internally and with customer.
• Participate on investigations at customer’s site for critical situations and support customer in closing investigations along with the appropriate action plans.
• Be the single point of entry and drive and coordinate all quality related topics: specifications, statements, questionnaires, customer initiatives, etc.
• Facilitate interactions with Key Accounts at local level when required

What Will Convince Us

• Bachelor degree in Science, Engineering or Pharmacy or a long-term professional experience in related fields.
• A minimum of 5+ years progressive Industry experience (desired: pharmaceutical, medical device or biotechnology).
• Master in 8D methodology and FMEA / Risk Analysis, with consideration of all compliance aspects.
• Experience in regulated industries and strong knowledge of Quality Systems practices and related regulations.
• Previous experience in customer related processes (mandatory).
• Ability to construct a strong relationship with all relevant stakeholders (internal and external).
• Strong negotiation and leadership skills.
• High personal initiative and strong ability to motivate self and others.
• Ability to work with multi-cultural teams.
• Excellent communication and presentation skills.
• Fluent in English.
• Desired experience with software Quality System management tools.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.